Five Star Drains & Plumbing

starstarstarstarhalf star 4.4 / 5 | 38 Total Reviews

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"Last minute call was promptly and courteously responded to with no extra charge - will use again - highly recommend."
j . s from Thornton, CO on November 11th, 2014
starstarstarstarstar(5 / 5)
"I first contacted this company in the spring to have some repairs done to my sprinkler system. I had just purchased my home and found the previous owner did not have the system winterized and my manifold was cracked all up. I scheduled a service call, the guy showed up, gave me an estimate and requested credit card information (for a deposit I believe; it's been a minute), and said their office would call and schedule an appointment. A week went by and no call. I also found out that they had charged my card despite no work done, and no schedule to do any work. I get the point of a deposit, but my first reaction to seeing I'd been charged and no one had called, was that I just got scammed. I called them to find out why, and apparently no one notified them they needed to arrange an appointment. So then why was my card charged? Sketchy. Anyway, they finally got that straightened out and the guy came back at a later time and replaced the manifold for me. The system worked, but I was never satisfied with how he replaced the ground box, all crooked and not square with my lawn or house. I ended up digging it up and adjusting it myself. That's not quality work to me. Well, winter was coming around and I decided to give them one more try. I scheduled an appointment by phone with them for a Saturday afternoon, and they no showed me. No show, no call, just by the wayside. IMO, this company is disorganized, and does not put any value on customer service or service quality. I won't bother contacting them in the future for any work I need."
D . H from Lochbuie, CO on November 2nd, 2014
star(1 / 5)
"All do respect to D.H from Lochbuie. We pulled your record and at no time did you ever pay with a credit card, nor did we move your sprinkler box. Also when we called you back immediately upon reading this post you hung up on us. Please when you are ready to discuss this complaint please contact us Thank you Five Star Staff. "
- Five Star Drains & Plumbing
"I own a rental property and was happy to find a company who could winterize both the sprinkler system and the swamp cooler in one visit. I called on a Thursday and set up service for the following Monday with their very nice dispatcher. I offered to provide my credit card info up front, but she said they would call me for payment when the work was done. On the Monday the work was scheduled I heard nothing from the company. I was scrambling to arrange a last minute trip to Florida for a family medical emergency. Boarded a flight the following Tuesday morning and my phone was in airplane mode until 6pm when we arrived. When I finally had a chance to charge my phone and check my messages I was in for a nasty surprise. Candace, one of the owners of 5 Star Drains & Plumbing, had personally fired off three text messages and a voice mail demanding immediate payment, each one more unpleasant than the last. In the span of just FOUR HOURS, she had progressed from "please call us back" to "we are putting a lien on your property in the morning." I called the following morning and made payment to the dispatcher, then answered Candace's texts to let her know that her inexplicably aggressive behavior had cost her a repeat customer, and that I planned to share my disappointment through an online review. Her response was to threaten me with a slander lawsuit if I attempted to "defame" her company. The second star is given because my tenant confirms that the technicians did complete the work and appeared to be competent. But I was shocked to be treated like a criminal and threatened with a lien because I was out of cell phone contact for one afternoon. And trying to suppress an honest review by threatening a lawsuit just adds insult to injury. Very unprofessional people - steer clear."
A . S from Denver, CO on October 16th, 2014
starstarstar(3 / 5)
"thank you for a job well done.! I appreciate you plumber getting out so fast and i thought i was going get sticker shock but i was very pleased with the great price.thank youanthony "
A . D from Commerce City, CO on August 26th, 2014
starstarstarstarstar(5 / 5)
"Excellent service. Jason arrived on time. He was professional and kind. He got directly to the problem and efficiently fixed my issue and made sure the entire drain would not give me any more problems. He explained clearly what he was doing and cleaned up after. Thank you."
L . P from Lafayette, CO on August 24th, 2014
starstarstarstarstar(5 / 5)
"I am extremely happy with the service provided by Five Star Drains & Pluming. My first contact was over the phone with the office manager who quoted me a price for the problem I was having (clearing out a line) that actually ended up being the same price that the very helpful and courteous plumber, Jason, quoted when he arrived and assessed the situation. There were no additional or hidden fees, which I appreciated and Jason was not only ahead of time, he was knowledgeable about his skills, willing to talk with you about what he was doing and why, and kept any area he worked in or even traveled through clean. I would definitely call again in the future as well as refer. Thank you Five Star and Jason!!!"
S . C from Thornton, CO on May 14th, 2014
starstarstarstarstar(5 / 5)
"Thanks for the sprinkler start up, quoted a price that was in my price range, plumber came out and had all the zones working and made sure my clock was set. great work and will call to have my system blown out in the fall!!"
P . W from Thornton , CO on April 29th, 2014
starstarstarstarstar(5 / 5)
"Thanks for the sprinkler start up, quoted a price that was in my price range, plumber came out and had all the zones working and made sure my clock was set. great work and will call to have my system blown out in the fall!!"
P . W from Thornton , CO on April 29th, 2014
starstarstarstarstar(5 / 5)
"Thanks for the sprinkler start up, quoted a price that was in my price range, plumber came out and had all the zones working and made sure my clock was set. great work and will call to have my system blown out in the fall!!"
P . W from Thornton , CO on April 29th, 2014
starstarstarstarstar(5 / 5)
"Thanks for the great plumbing service. Three estimates from other companies and Jason with your company was by far the most reasonable and professional he deserves a raise Thank you 5 star "
S . B from Aurora, CO on March 4th, 2014
starstarstarstarstar(5 / 5)