Five Star Drains & Plumbing

starstarstarstarhalf star 4.5 / 5 | 34 Total Reviews

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"Terrible. Made an appointment for an estimate and waiting around 45 minutes after they were suppose to arrive, called and they said their guys truck broke down and rescheduled with us. Kind of thought they should have called me, but gave them the benefit of the issues. They rescheduled, but then the day before appointment told us they were going to charge us a surcharge to come out because of our location. What? Really? Told them no thanks. Maybe they should give us a surcharge for wasting our time! "
S . A from Keenesburg, CO on March 26th, 2015
star(1 / 5)
"I first contacted this company in the spring to have some repairs done to my sprinkler system. I had just purchased my home and found the previous owner did not have the system winterized and my manifold was cracked all up. I scheduled a service call, the guy showed up, gave me an estimate and requested credit card information (for a deposit I believe; it's been a minute), and said their office would call and schedule an appointment. A week went by and no call. I also found out that they had charged my card despite no work done, and no schedule to do any work. I get the point of a deposit, but my first reaction to seeing I'd been charged and no one had called, was that I just got scammed. I called them to find out why, and apparently no one notified them they needed to arrange an appointment. So then why was my card charged? Sketchy. Anyway, they finally got that straightened out and the guy came back at a later time and replaced the manifold for me. The system worked, but I was never satisfied with how he replaced the ground box, all crooked and not square with my lawn or house. I ended up digging it up and adjusting it myself. That's not quality work to me. Well, winter was coming around and I decided to give them one more try. I scheduled an appointment by phone with them for a Saturday afternoon, and they no showed me. No show, no call, just by the wayside. IMO, this company is disorganized, and does not put any value on customer service or service quality. I won't bother contacting them in the future for any work I need."
D . H from Lochbuie, CO on November 2nd, 2014
star(1 / 5)
"All do respect to D.H from Lochbuie. We pulled your record and at no time did you ever pay with a credit card, nor did we move your sprinkler box. Also when we called you back immediately upon reading this post you hung up on us. Please when you are ready to discuss this complaint please contact us Thank you Five Star Staff. "
- Five Star Drains & Plumbing
"And we reviewed based on what we were feeling.As a customer, I'd never say lucky with nothing fixed. Well maybe less unlucky because she paid less than1,500 dollars I paid for the very simple work. If you are really in our situation, how would you do? You really think you can appreciate the work this company did? "
J . K from Aurora, CO on February 8th, 2014
star(1 / 5)
"I am very happy to see the below review.S . W from Denver, CO, if you see this, could you please contact me? (sophykim at hotmail dot com).I also had a very "ANGRY" experience last summer. My husband left a review you can see it. At that time we can't leave a review without ONE star. So he left "angry" review with FIVE stars. This is very ugly situation, isn't it? Before we noticed that ugly fact, we tried to leave a review many times with ONE STAR (because there's not "NO STAR"). Another worst thing is that this company called me several times to remove our reviews. I've never met such ugly people, never met such a bad company. I think we should report our reviews on BBB (I did it already) and should let people know our reviews. "
J . K from Aurora, CO on February 8th, 2014
star(1 / 5)